DSW Reviews

Wide Selection: DSW offers a vast array of shoes for women, men, and children, including high-end and affordable options.

Good Prices: DSW is known for offering discounted prices on popular name brands, especially during sales and clearance events.

Rewards Program: The VIP club offers various levels of rewards, including points for every dollar spent, free shipping, and in-store returns.

Easy Returns: Customers can return items to any DSW location for free, and exchanges can be made by mail for free as well.

User-Friendly Website: The website is clearly laid out, making it easy to find and purchase shoes, with features like live chat and a toll-free telephone number.

Wide variety of products: Offers a vast selection of shoes, boots, sandals, heels, athletic footwear, and more.

Designer Brands: Provides designer labels and brands at affordable prices.

Free Shipping: Offers free shipping on orders over $35.

Price-Matching Policy: Ensures customers get the best deal possible.

DSW Rewards Program: Allows customers to earn points on every purchase and get access to exclusive discounts and special offers.

Healthcare Plans: Offers robust healthcare plans including medical, prescription, vision, 24/7 telemedicine coverage, and dental. Transgender benefits are also covered.

Family Planning and Support: Provides inclusive benefits for every unique path to parenthood, including fertility benefits, a maternity management app and coaching, adoption assistance and counseling, and paid parental leave.

Financial Benefits: Offers a competitive 401(k) retirement savings plan, financial well-being tools, and insurance options.

Learning Opportunities: Invests in employee development through a Tuition Reimbursement program and a partnership with a university.

Customer Service Issues: Many customers have reported dissatisfaction with customer service, including problems with order fulfillment and returns.

Quality Control Issues: Some customers have received shoes that were already worn or had quality issues, such as stretched-out sandals.

Color Accuracy Concerns: There have been instances where the color of shoes advertised online did not match the actual product.

Shipping and Return Fees: While returns are generally free in-store, online returns may incur a shipping fee, which can be a drawback for some customers.