(4.0 / 5)2364+ Ratings

DSW Reviews

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Overall Rating

4.0

7 Reviews

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About DSW

DSW, also known as Designer Shoe Warehouse, is a flagship retail brand that offers a wide range of products. The core offerings include shoes for women, men, and kids. The women's collection features sandals, athletic shoes, sneakers, bridal & wedding shoes, work & safety shoes, and more. The men's collection includes athletic shoes, boots, casual shoes, dress shoes, loafers, oxfords, and sandals. The kids' collection offers baby shoes, toddler shoes, little kid shoes, big kid shoes, athletic shoes, boots, dress shoes, outdoor & water shoes, and more. In addition to shoes, DSW also offers a variety of bags & accessories such as backpacks, belts, cold weather accessories, hair accessories, hats, scarves, socks, sunglasses, watches, and more. They also have a section for athletic & sneakers where they feature products from trending athletic brands. DSW is known for its huge assortment and the thrill of finding the perfect shoe at the perfect price. They also have an award-winning rewards program, DSW VIP, which offers perks and exclusives for members. DSW is committed to giving back and doing good things, focusing on empowerment, wellness, and community.

DSW Pros & Cons

Pros of dsw.com:

Wide Selection: DSW offers a vast array of shoes for women, men, and children, including high-end and affordable options.
Good Prices: DSW is known for offering discounted prices on popular name brands, especially during sales and clearance events.
Rewards Program: The VIP club offers various levels of rewards, including points for every dollar spent, free shipping, and in-store returns.
Easy Returns: Customers can return items to any DSW location for free, and exchanges can be made by mail for free as well.
User-Friendly Website: The website is clearly laid out, making it easy to find and purchase shoes, with features like live chat and a toll-free telephone number.

Cons of dsw.com:

Customer Service Issues: Many customers have reported dissatisfaction with customer service, including problems with order fulfillment and returns.
Quality Control Issues: Some customers have received shoes that were already worn or had quality issues, such as stretched-out sandals.
Color Accuracy Concerns: There have been instances where the color of shoes advertised online did not match the actual product.
Shipping and Return Fees: While returns are generally free in-store, online returns may incur a shipping fee, which can be a drawback for some customers.

Overall, DSW offers a broad selection of shoes at competitive prices, but customer service and quality control issues have been reported by some customers.

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DSW Customer Reviews (7)

0/5

Fidel Thomas

Verified Buyer

Feb 11, 2023

Tonya Grant

Verified Buyer

Feb 10, 2023

Birlant Umkhayev

Verified Buyer

Feb 10, 2023

Auriville Fongemie

Verified Buyer

Feb 9, 2023

Hardouin Gilbert

Verified Buyer

Feb 8, 2023

Keram Kishiev

Verified Buyer

Feb 8, 2023

Paul Henderson

Verified Buyer

Feb 8, 2023

DSW Customer’s Q&A

No question yet

DSW Features and Benefits

DSW.com offers several key features and benefits:

Wide variety of products: Offers a vast selection of shoes, boots, sandals, heels, athletic footwear, and more.
Designer Brands: Provides designer labels and brands at affordable prices.
Free Shipping: Offers free shipping on orders over $35.
Price-Matching Policy: Ensures customers get the best deal possible.
DSW Rewards Program: Allows customers to earn points on every purchase and get access to exclusive discounts and special offers.
Healthcare Plans: Offers robust healthcare plans including medical, prescription, vision, 24/7 telemedicine coverage, and dental. Transgender benefits are also covered.
Family Planning and Support: Provides inclusive benefits for every unique path to parenthood, including fertility benefits, a maternity management app and coaching, adoption assistance and counseling, and paid parental leave.
Financial Benefits: Offers a competitive 401(k) retirement savings plan, financial well-being tools, and insurance options.
Learning Opportunities: Invests in employee development through a Tuition Reimbursement program and a partnership with a university.

These features and benefits make DSW.com a comprehensive platform for shopping and employee benefits. Happy shopping!

DSW Pricing

DSW.com Pricing Information:

Advertised prices may vary by location.
Prices are subject to change at any time without notice.
Visit dsw.com or one of our stores for current pricing.

About dsw.com Payment Method?

DSW.com offers a payment method called Afterpay. Customers are required to make their first payment at the time of purchase. The remaining three payments are deducted every two weeks from the chosen payment method. Additional payments can be made before the scheduled pay dates through the Afterpay account. For returns, any funds credited will be automatically issued on the original form of payment. If the purchase was made with any DSW Rewards or offers, only the final purchase price will be refunded.

DSW FAQs

DSW Alternatives

Here are the top 10 alternatives to DSW:

Famous Footwear: Known for offering huge discounts on branded athletic shoes. Operates over 1100 retail stores across the United States and an eCommerce Store.
Payless ShoeSource: A discount retailer of footwear. Operates over 4500 retail stores in the United States.
Foot Locker: Sells athletic footwear and activewear. Operates over 3500 sportswear stores in 20 countries across the world.
Skechers: Focuses on performance footwear for men, women, and kids. Owns and operates over 500 retail stores.
Target: Sells a wide range of products including shoes, clothing, cosmetics, furniture & houseware, sport equipment and more.
Shoe Carnival: Another popular footwear retailer.
JD Sports: A leading trainer and sports fashion retailer offering the latest and greatest branded street-style sports fashion.
Flight Club: Known for its unique collection of shoes.
Dillard’s: Department store chain offering a wide selection of items, including shoes.
Macy’s: Another department store with a wide variety of shoes.

These stores offer similar quality products e.g. shoes, clothing & accessories, while many of these are also cheaper than DSW.

How To Open A DSW Account?

To open an account on DSW.com, follow these steps:

Visit the DSW website.
Click on the VIP section at the top of the page.
Click on the Sign Up button.
Fill in the required information such as name, email, and password.
Click on the Create Account button to complete the process.

After these steps, an account should be successfully created on DSW.com. Remember to check the email for any verification or welcome messages from DSW. Enjoy shopping!

dsw.com Return Policy?

At DSW, merchandise marked as FINAL SALE is not eligible for return. All other items can be returned for any reason within 90 days of the original purchase date. The items must be unworn and undamaged, and the return must include the original receipt or packing slip. A full refund will be issued via the original form of payment.

Regarding the shipping policy, if a customer chooses to return an item by mail, a shipping fee of $8.5 will be deducted from the credited amount. However, if the customer is a VIP member, no shipping charge is incurred. Please note that in most cases, customers will have to pay import duties and taxes when shipping internationally from DSW. Each country calculates duties and taxes differently.

What is DSW VIP?

DSW VIP is the flagship loyalty program of Designer Shoe Warehouse. It uses a tiered approach where customers earn more rewards as they advance in level or reach a certain spending threshold. The program includes three tiers: VIP Club (free to join), VIP Gold ($200 annual spend), and VIP Elite ($500 annual spend). All three levels guarantee free shipping on all orders, free in-store returns, a birthday reward, and points for every pair of shoes donated or recycled through the DSW drop boxes located in the stores. The program provides super-easy shopping and access to all things VIP right at your fingertips. It offers the best athletic shoes, sneakers, boots, sandals, accessories, and more. Free shipping, low prices, and extra perks are available for VIPs. Customers can find shoes online or at the nearest store.

About dsw.com Prices and Cost?

DSW offers a wide range of products including women's, men's, and kids' shoes, as well as bags and accessories. The store provides daily deals and clearance sales, with discounts of up to 50% off on spring styles. They also offer free shipping and additional perks for VIP members. The product range includes athletic shoes, sneakers, boots, sandals, and more. For more specific pricing, it's recommended to check the DSW website or the nearest store.

About dsw.com Popular Products and Services?

DSW.com is a popular online retailer known for its wide range of shoes and accessories. The website offers products for women, men, and kids. For women, the offerings include sandals, athletic shoes & sneakers, bridal & wedding shoes, work & safety shoes, and more. Men can find athletic shoes & sneakers, boots, dress shoes, hiking shoes, and others. The kids' section includes baby shoes, toddler shoes, little kid shoes, big kid shoes, and more. The website also features a variety of bags & accessories such as backpacks, belts, scarves, sunglasses, and watches. In addition to these, DSW.com also has a section for new arrivals featuring the latest additions to their collection.